When the Q-Pad directions are followed, nearly all samples are successful in getting a result.

In some cases, the lab isn’t able to analyze your sample and give you a result. This can happen for a few reasons:

• The oval was not filled on the Q-Pad, or there isn’t enough sample to analyze.
• Shipping delays make the sample unviable.

To avoid these cases we recommend using the Q-Pads until the green oval has been filled and shipping the samples back to the lab as soon as possible. 

We will reach out to you if there an issue with providing you a result and what the next steps are.