If you've changed your mind on the Q-Pad, please reach out to Customer Care at care@qvin.com with your name and order number. 

If your order has not been shipped, your order can be canceled and you will be eligible for a full refund. If your order has shipped, Customer Care will provide you options on next steps.

We currently don't offer updating your order but Customer Care can help with canceling and placing a new order.

If you purchased your kit through Amazon, please reach out to Amazon customer support for information on canceling or updating your order.